Question 1

Who can join Kiwi Travels?

Accepted Answer

Kiwi Travels is designed for cab operators, fleet owners, and taxi business operators across India who want to connect with other operators for intercity trips. You need to complete KYC verification to join.

Question 2

What is included in the monthly subscription?

Accepted Answer

Your subscription gives you full access to the operator marketplace, ability to post unlimited requirements, browse all active requests, use the wallet system, participate in the referral program, and access the Android app with priority support.

Question 3

How much do I pay to unlock contact details?

Accepted Answer

The unlock fee is a nominal amount (₹Y per contact). This fee is deducted from your wallet balance. If you have referral bonuses, they automatically apply first, often covering the entire cost.

Question 4

How does the wallet system work?

Accepted Answer

Add money to your wallet using secure payment methods. Your wallet balance is used to unlock contact details. You can view your complete transaction history in the ledger, and you'll receive alerts when your balance is low.

Question 5

How do referral bonuses get used?

Accepted Answer

When you unlock a contact, the system first deducts from your available referral bonus balance. Only after that is exhausted does it deduct from your regular wallet balance. This happens automatically.

Question 6

Is there a mobile app?

Accepted Answer

Yes, we have an Android app available. It provides real-time push notifications for new requests, quick unlock functionality, and full access to all features on the go.

Question 7

How are operators verified?

Accepted Answer

All operators must complete KYC verification including business documents and identity proof. Our admin team reviews submissions to ensure platform quality and trust.

Question 8

Can I get a GST invoice?

Accepted Answer

Yes, GST invoices are automatically generated for your subscription payments and sent to your registered email address.

Question 9

What is your cancellation and refund policy?

Accepted Answer

You can cancel your subscription anytime. Access continues until the end of your billing period. Wallet balance is non-refundable, but you can use it anytime. Unlock fees are non-refundable once contact details are revealed.

Question 10

How can I contact support?

Accepted Answer

Reach us via email at support@kiwitravels.app or use the contact form on our website. Premium subscribers receive priority response within 24 hours.

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