Privacy Policy

Last updated: 12 November 2025

1. Introduction

Kiwi Travels ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

  • Name, email address, phone number
  • Business name and registration details
  • KYC documents (ID proof, business licenses)
  • Payment information (processed securely via third-party processors)

Usage Information

  • Trip requirements posted and browsed
  • Contact unlocks and wallet transactions
  • Referral activity and earnings
  • Device information, IP address, browser type
  • App usage patterns and analytics

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process transactions and manage your wallet
  • Verify your identity and prevent fraud
  • Send notifications about marketplace activities
  • Process referral bonuses and commissions
  • Improve the Service and develop new features
  • Communicate updates, offers, and support

4. Information Sharing and Disclosure

We share your information in the following circumstances:

  • With Other Operators: When you unlock a contact or when others unlock yours, contact details are revealed as per the Service functionality
  • Service Providers: With third-party vendors who assist in payment processing, analytics, and infrastructure
  • Legal Compliance: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information as long as your account is active or as needed to provide services. Transaction records are maintained for legal and accounting purposes.

7. Your Rights

You have the right to:

  • Access and review your personal information
  • Request correction of inaccurate data
  • Request deletion of your account (subject to legal obligations)
  • Opt-out of marketing communications
  • Withdraw consent for data processing where applicable

8. Cookies and Tracking

We use cookies and similar technologies to track activity, remember preferences, and improve user experience. You can control cookies through your browser settings.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies.

10. Children's Privacy

Kiwi Travels is not intended for individuals under 18. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

12. Contact Us

For questions or concerns about this Privacy Policy or your data, contact us at: